In What Situation Can I Claim The Refund? 

Every user is entitled to a full refund if he/she fails the corresponding exam on the first attempt in 30 days after the purchase of our product, and Product Exchange is guaranteed in 150 days after the purchase.

Notice: “DumpsPlanet Don’t give any Refund Policy for Mega Packs” (Discounted Persons)

Notice: The money-back-guarantee is not applicable in the following situations:

1. One fails the exam within 7 days after the purchase. Although our Questions & Answers are complete enough for you to understand all the knowledge points, yet less than 7 days is too short a time to learn it well.
(Except the purchase date and test date)
2. Corresponding exams only. We only ensure refund for those who buy our product yet fail the corresponding exams in 30 days.
3. Wrong purchase. In case you have downloaded and installed the incorrect product, DumpsPlanet will not entertain any claims.
4. In the case of Free exams. (No matter fails or wrong choice)
5. Orders out of date. (One year after the purchase date) 
6. Products on sale. (If you purchased the Products that are sold at a reduced price; or are given for free)
7. Different people. (Candidate’s name is different from payer’s name)
8. Pre-Order exam. (Is available for pre-order only)

9. Guarantee Policy is not applicable to Avaya, Amazon, IIBA, RedHat, VMware, (ISC)2, ISACA, PaloAlto Networks, EMC, Fortinet, F5, Google, Scrum, HP, IBM, PMI, Oracle, Riverbed, SAP and GIAC exams as these Vendors change these exams frequently. Even we offer real exam questions for these exams but we cannot guarantee these dumps are valid for every day.

( would like to offer other 2 free exams if who failed these exams. )
10. Guarantee Policy is not applicable to RHCSA, RHCE, CCIE Lab and OCM Lab exams as these are hands-on lab exams.
11. If any third party offered you free exam dumps, or discounted exam dumps. These conditions will not apply on our site, Our site will not give you any refund.
(We offer actual lab questions but you need to understand and master it.)

How to Claim a Refund or Exchange? 

If one wants to claim a Refund/Exchange, our Payment Refund Procedureis quite simple and we will require the following information from you:
1. Send us a scanned copy of theenrollment slipin the certification exam i.e. we need to know that when you registered for the exam.
2. Send us a Scanned copy of your Result/Score Report in PDF format.
For refunds, you need to send all required information within 2 days after the test to [email protected]
It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. Be patient, we will deal with it in 7 days after your submit.
Those who do not want to exercise the right of claiming the refund and want to exchange it for another training product have a special offer. DumpsPlanet would like to Offers Two Free Exam Dumps as compensation including the original Purchase.
If other cases that are not on the list appear, Reserves Final Interpretation Rights.

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